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  • How do i choose the right promotional product for my brand?
    Sometimes what works well for one brand will not work for another. When choosing products put yourself in the shoes of your target recipient. What do they value and what are their interests? The right promotional product depends on a number of factors, including to name just a few: your customers needs and interests your organisation’s marketing and strategic goals your budget your brand positioning (e.g. green, fast, low cost, premium) the desired reach (e.g. a higher volume of low cost mass items or a lower quantity of high cost, highly targeted products) how and where you will be using and distributing the products, etc. Contact us today to speak directly with an expert who can provide effective suggestions for your situation.
  • What should i print on my promotional product?
    First things first, most promotional products will include your organisation's logo. Other popular things that are added include contact details, website URL, tagline, inspirational messaging and social media handles.
  • Can I visit your showroom?
    Absolutely. We stock an incredible range of products for your perusal; and our friendly staff would love to help you find the right idea for your purposes .. you can even have a coffee too, Just give us a pre-call to set up things for you!
  • How quickly can TePee - X quote pricing for my project?
    Local quotes are generally available from within 24 hours, while custom overseas briefs are generally quoted within two to three days. As you’ll quickly see, our prices are very competitive, always.
  • Do your prices include having our logo applied to the product?
    In 95% of our product prices shown is excluded from branding prices nor VAT, as most of the agencies here in Egypt prefer to get it plain and they brand them by themselves, plus we always keep the bracket open for this option based on our client need, you can check every product description to ensure if they include branding or not.
  • What is the logo branding costs?
    Basically, it depends on the item, logo size & technique used, but mostly we will send our recommendations per item and the cost for 1 Normal size logo.
  • Do you offer Branding only as a separate service?
    Unfortunately, we don't brand any external product.
  • Is your website's prices & products up-to-date?
    Yes, we update our database every single day, with new promotions & products.
  • Can i order below the minimum order quantity?
    Most of the time the minimum order quantity you see on a product page cannot be changed. We advise you to call and speak with one of the team and we will help if possible. MOQs exist because setting up the machines for printing is costly and time-consuming and would increase the cost of each item significantly.
  • What is the order process?
    The ordering process is simple at TePee - X . It can be briefly summarized in 4 stages: 1. Pick your item + Qty. needed then Request a quote, alternatively call us. 2. Send us your logo/artwork and we will then create a Mock-ups for your approval. 3. You approve the Mock-ups and it goes into production. 4. The products are decorated with your logo and then we will inform you if the process is done even before estimated delivery dates.
  • How long will it take to receive my products?
    Delivery times differ on a product-to-product basis. The estimated production is displayed on the quotation you will receive. Generally, most products can be dispatched in under two weeks, but we do have many options available on an express "Rush" service. If need your products by a certain time, let us know ASAP and we will give you options.
  • Do your prices include delivery?
    Our prices generally do not include delivery, as of course this all depends on where you are; what you want to order and how you want it delivered, or whether you want to pick it up etc ..
  • Can i get a sample before placing an order?
    We offer Plain "Not Branded" samples on nearly all of our products with an extra cost that you will be informed with it prior your order, samples can be a great way to check the quality of a product before placing an order. Speak with your account manager or contact us to arrange the sample for you.
  • I need merchandise fast can you help?
    We have options for expedited production and delivery of many products and will do our best to find solutions for your deadline. Please get in touch with us now to ensure you have the most options available. We will need to get your order into production as soon as possible.
  • Can i get a physical product sample after confirming to proceed your order?
    For most items "except for the custom samples" it can be arranged at an additional cost. Note by requesting a production sample it will extend the production cycle. Feel free to speak with us if and discuss with your sampling requirements.
  • What is your Returns Policy?
    We're here to make sure you are 100% satisfied with your promotional merchandise. And before ordering will always send an artwork proof that must be approved before any production begins. Unfortunately, after the items have been decorated with your logo change of mind returns are not accepted.
  • What if I’m unhappy with my order?
    Is your logo printed incorrectly or is there a different issue? Let your account manager know and we will try to rectify the situation. All orders are covered by our Two-Way Guarantee so if your logo doesn’t match the proof you have approved we will get them fixed free of charge.
  • Can I have my order delivered to multiple locations?
    We can do split delivery locations on most products. This will be more expensive than just having them delivered to a single location, however. We also have the capability of many individual location deliveries. Contact us for more information regarding this.
  • What format do I need to send my logo in? And what if I do not have that format?
    Vector, EPS files are ideal, with all fonts converted to outlines. Typically art files like jpeg, gif, tiff & word are not a usable forms of art as they are low resolution files. We also need to be advised of any PMS colours used within the artwork. If you don’t have this available send us the highest resolution of your logo available and we will try to convert it for you, But if we failed to help you, you will be submitted under a redraw design fees.
  • Do you keep my logo on file?
    Yep, to make things easier for you we will keep your logo handy so next time you need to order we have everything ready to go. Speeding up the process and making things easier for you.
  • How big can my logo be displayed on the product?
    The maximum branding area for each product will vary. This information will be with the account manager that you will get a contact with. When are were creating your artwork we will always suggest the available area for your logo to look its best.
  • I have a multi-colored logo, can it be converted to one color?
    Yep. on some products, we recommend a 1 colour print as it is very economical, alternatively multi-colour printing may not be an option. Just send us your logo and we’ll handle the rest.
  • How do I know how my logo will look on the final product?
    We always want you to be 100% confident before these products go into production so on every order you will receive a Virtual Proof that displays the exact colour, location and size your logo will be displayed. You can also have a vision board (virtual sample) created that gives you a photo-realistic depiction of the final products.
  • Can my logo appear in more than one position on the product I have selected?
    Branding in multiple positions depends on the product selected. Most of our products can be printed, engraved or embroidered in more than one position however you will need to check to confirm if it is possible on the product you have selected. Please be aware that prices normally include decoration in one position only, so you will normally be charged an additional amount for the extra position decoration.
  • Do you offer discounts for NFP and charities?
    We have a strong community spirit and are always looking for ways to help those who deserve it. One of those ways we do this is by offering a discount for all charities and Not For Profit organisations and running our "A Hand Up" program. Let us know your situation and we’ll help however we can.
  • What payment methods are available?
    You can pay for your promotional merchandise via Bank Transfer, Cash, Check or Vodafone Cash.
  • Do I need to pay a setup charge?
    Nope. Why complicate things? On all of our products you will never pay an additional setup charge except for the event services and displays.
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